AMP - TSYS Certificate Upgrade

By Wednesday October 26th 2022, all deployed AMP TSYS terminals must be updated with the latest TSYS Certificate or they will no longer communicate with the host for transactions. This will not “brick” or disable the terminal, simply upgrading the app will return all functions.

What’s Happening

There is a mandatory update for the AMP TSYS application that is required for all production customers, on both Attended & Unattended device platforms. (AMP 8000, 8200, 6500). This update is required by TSYS, and is only concerning the certificate versions within the application; no other features, functionality, or certifications are impacted.

What AMP is doing

  1. AMP has released a new version of our TSYS payment applications.

    Attended (8000, 8200):

    AMP POS v02.02.045_TYSta02.01.001

    Unattended (6500):

    AMP POS v02.02.006UTC

  2. We are going to directly upgrade all production client templates with the new release, so you can simply queue the updates and focus on your merchants and their terminals.

 

This release only contains the certificate upgrade - no feature changes vs. current version

What you do next

If you have a semi-integrated solution please see: Upgrading Semi-Integrated Terminals

All standalone TSYS customer, please keep reading below.

Log into your AMP 360 Portal AMP 360 Login

Queue the terminal Upgrade for all your active Serial Numbers

Prepare all of your terminals to be upgraded, if you need help please follow the instructions in the article below.

Check for Update Success

After the next Auto-Settlement and update, check to see if each terminal status says “up to date” and displays a green status indicator. See example below.

TIP: Sort the terminal list by status to make sure all show “Up to Date”

After queuing the TSYS application update you will experience one of three basic scenarios: terminals auto-updated, auto-update unsuccessful, and auto-update disabled.

 

  • Auto-Updated: If this feature is on, the terminal will pull the download at the next scheduled interval and will be fully upgraded - click the Turquoise button below for detailed instructions

  • Auto-Update Failed: There was a problem that stopped the auto-update function from working properly - click the yellow button below for detailed instructions

  • Auto-Update Disabled: If the auto-update feature is not enabled, the terminal will require simple manual intervention to complete the upgrade - Click the red button for detailed instructions.