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Server authentication error
INVALID_TERMINAL
Server Authentication response code 10 | The Serial Number (Terminal ID) does not match any records on the AMP 360 server. | (See Step 6. > in below link)
Validate that the Terminal Serial Number (Terminal ID) and Server Address values are set correctly.
Terminal Serial Number:
10 digit number on white sticker labeled 'S/N:'
Server Address:
http://api.am360.amobilepayment.com:9009
Verify the Transport Key (TK-1) and CA Certificate are present.
Go to: Home > Apps > Settings > PosSettings > AKLA
TK-1: (DCC867)
CA Cert: E2 20 E6 15 17 A1 45 9E
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Communication error
Exception: Unable to resolve host “api.amp360.amobilepayment.com”:
No address associated with hostname | Terminal is not connecting to AMP 360 to perform the download. | Verify the terminal has an active internet connection
WiFi or Ethernet (6500)
Check the hostname in the error message; verify the Server Address is not misspelled.
http://api.amp360.amobilepayment.com:9009
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Download shows a blank progress screen | Terminal is not connecting to AMP360 to perform the download. | Check ATMS Agent version v2.10.0+ is compatible with AMP360 current downloads v2.10.0- requires a manual firmware update.
6500: v1.0.20+
8200: v3.2.39+
ATMS Agent - Clear Data
Go to: Home > Apps > Settings > Apps > Scroll right to ALL tab > Select ATMS Agent > Clear Data > OK
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Download stops when partially completed | Terminal is not able to download all files successfully. | Check ATMS Agent version v2.11.1 is the minimum requirement
ATMS Agent - Clear Data
Go to: Home > Apps > Settings > Apps > Scroll right to ALL tab > Select ATMS Agent > Clear Data > OK
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Install Verify Failed -800 | The application you are trying to install is not signed or not signed correctly. | Open an Application Signature ticket in the PSH. AMP support will sign and upload the application file for you. |
